What to do if my HP Desktop is not responding to keyboard or mouse?
If your HP Desktop is not responding to the keyboard or mouse, it might be in Sleep state. To resume, press the power button. Alternatively, the system may have locked up, in which case you should restart the computer.
Why is my HP Desktop performance so bad?
If your HP Desktop is performing poorly, ensure that airflow to the computer is not blocked. Transfer data from the hard drive to create more space. Add more memory. Defragment the hard drive. Restart the computer. This can be caused by the processor being too hot, the hard drive being full or fragmented, or low memory.
What does it mean when my HP Desktop flashes red and beeps twice?
If your HP Desktop computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times, it means that processor thermal protection has been activated. Ensure that the computer air vents are not blocked and the processor cooling fan is running. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan is plugged in and not spinning, replace it. This can happen if a fan is blocked or not turning, or if the heat sink is not properly attached to the processor.
How to fix sound issues on HP Desktop?
If your HP Desktop has no sound or the sound volume is too low, check the Computer Setup settings to make sure the internal system speaker is not muted. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume. This may be happening because the system volume is set low or muted.
What to do if my HP Desktop freezes after the HP logo?
If your HP Desktop computer will not continue after the HP logo screen displays, in Windows 7, use recovery media to scan the hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. This issue can happen if system files are damaged.
What if my HP Desktop won't boot from the hard drive?
If your HP Desktop computer will not boot from the hard drive, check SATA cable connections. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration. The device may be attached to a SATA port that has been hidden in Computer Setup, the boot order is not correct, or the hard drive's “Emulation Type” is set to “None.”
How to correct the date and time on my HP Desktop?
If your HP Desktop date and time display is incorrect, reset the date and time under Control Panel. If the problem persists, replace the RTC battery. The RTC (real-time clock) battery may need to be replaced.
How to enable CD-ROM or DVD drive boot on HP Desktop?
If your HP Desktop computer will not boot from CD-ROM or DVD drive, run the Computer Setup utility and disable Network Boot in Security > Network Boot. This issue can happen if Network Boot is enabled in Computer Setup.
Why won't the arrow keys move the cursor on my HP Desktop?
If the cursor will not move using the arrow keys on the keypad of your HP Desktop, press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. This issue occurs if the Num Lock key is turned on.
How to make my HP Desktop recognize a USB drive letter?
If your USB flash drive is not seen as a drive letter in Windows on your HP Desktop, change the default drive letter for the flash drive in Windows. This is because the drive letter after the last physical drive is not available.
General| Chipset | Intel Q77 Express |
|---|---|
| Form Factor | Ultra-Slim Desktop |
| RAM | Up to 16 GB DDR3-1600 SDRAM |
| Graphics | Intel HD Graphics |
| Operating System | Windows 7/8/10 Pro |
| Weight | 3.1 kg |
| Audio | Realtek ALC221 HD Audio with internal speaker |
| Ports | 4x USB 3.0, 6x USB 2.0, 1x VGA, 1x DisplayPort, 1x RJ-45, Audio I/O |
| Optical Drive | Slim SATA DVD-ROM or DVD+/-RW SuperMulti |
| Power Supply | 135W external power adapter |
| Processor | Intel Core i3/i5/i7 (2nd/3rd Gen) |
| Storage | HDD or SSD, various capacities |
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