HP Elite Dock with Thunderbolt 3 User Manual

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Technical white paper | HP Elite Dock with Thunderbolt 3 & HP ZBook Dock with Thunderbolt 3
• Security level 2: PCIe and Display Port: secure connect
– Same options as Security level 1 if the device contains a security certicate/chip
– This option oers enhanced protection for authenticating a previously connected Thunderbolt device beyond relying on a
GUID provided by the attached Thunderbolt peripheral
– When this policy is enabled and the user chooses to suppress future prompts for connection approval, the Thunderbolt
driver stack software on the notebook or mobile workstation will generate a unique secret key that is sent to that
Thunderbolt device and stored securely in non-volatile memory. Each time that peripheral is subsequently connected,
the notebook or mobile workstation will not only verify that the GUID has been approved for auto-connect, but it will also
use a challenge-response to the peripheral device to verify that the device is in possession of the previously provisioned
secret key. The Thunderbolt interface will only be enabled if it can prove that it possesses the previously provisioned
secret key�
• Security level 3: Display Port and USB
– All Thunderbolt functionality of the USB Type-C™ connectors on the notebook or mobile workstation is disabled
– The HP Elite Dock with Thunderbolt 3 and HP ZBook Dock with Thunderbolt 3 provides all peripheral device functionality
via a Thunderbolt interface. Thus, none of the ports on the HP Elite Dock with Thunderbolt 3 and HP ZBook Dock with
Thunderbolt 3 will function in this mode�
– The only USB Type-C™ peripherals that will be functional when connected to the notebook or mobile workstation
USB Type-C™ port are those that use a Native Type-C USB mode or DisplayPort alternate mode that uses DisplayPort
interfaces (and in some cases USB)
Troubleshooting common issues
Below are some issues that may be encountered when using the dock. For each issue, try the rst step listed. If that does not
work, try the second step, and so forth�
The dock or peripherals connected to the dock do not appear in the OS:
1� Unplug and re-plug the dock
2� Restart your notebook or mobile workstation
3� Hardware reset (see description below for more details)
A USB device connected to the dock stops functioning:
1� Unplug and re-plug the USB Device
2� Unplug and re-plug the dock
3� Restart your notebook or mobile workstation
4� Hardware reset (see description below for more details)
A display connected to the dock does not function:
1� Unplug and re-plug the dock and check if your display returns properly
2� If your notebook or mobile workstation has NVIDIA graphics, open the NVIDIA Control Panel and check “Display/Set up
multiple displays”. If you see “Digital Display” or one of your monitors listed twice (when you only have one of a specic
model) unplug and re-plug the dock again. If this doesn’t work go to recovery method 4.
3� If the NVIDIA Control Panel lists all your displays but one is not checked, check that monitor and then click Apply in the
lower right hand corner
4� Restart your notebook or mobile workstation
5� Hardware reset (see description below for more details)
Video distortion or corruption appears on the displays:
1� Hit the windows key on your keyboard
2� Change DPI scaling to 225% or lower
a� Go to System Settings
b� Click on “Display”
c� Under the section “Change the size of text, apps, and other items,” set this to 225% or lower
Display changes mode after sleep, hibernate or restart:
1� Press the FN+F4 keys (you can also press the Win+P keys) and select the desired mode (Extended, Duplicate, PC Only,
Second Screen only)

HP Elite Dock with Thunderbolt 3 Specifications

General

Brand	HP
Model	Elite Dock with Thunderbolt 3
Category	Docking Station
Language	English