HP EliteBook 665 - User Manual

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Maintenance and Service Guide

HP EliteBook 665 16 inch G11 Notebook PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Table of Contents4
Product Description8
Components12
Locating Hardware12
Locating Software12
Right12
Left13
Display15
Low Blue Light Mode (Select Products Only)15
Keyboard Area17
Touchpad17
Touchpad Settings17
Adjusting Touchpad Settings17
Turning on the Touchpad17
Touchpad Components17
Lights18
Button and Fingerprint Reader19
Special Keys20
Bottom22
Rear23
Labels23
Using a SIM Card (Select Products Only)24
Determining the Correct SIM Card Size for Your Computer25
Inserting a SIM Card in an External Slot25
Illustrated Parts Catalog26
Computer Major Components26
Display Assembly Subcomponents31
Miscellaneous Parts34
Removal and Replacement Procedures Preliminary Requirements39
Tools Required39
Service Considerations39
Plastic Parts39
Cables and Connectors39
Drive Handling39
Electrostatic Discharge Information40
Generating Static Electricity40
Preventing Electrostatic Damage to Equipment41
Personal Grounding Methods and Equipment41
Grounding the Work Area42
Recommended Materials and Equipment42
Cleaning Your Computer43
Enabling HP Easy Clean (Select Products Only)43
Removing Dirt and Debris from Your Computer43
Cleaning Your Computer with a Disinfectant44
Caring for Wood Veneer (Select Products Only)45
Packaging and Transporting Guidelines45
Accessing Support Information46
Removal and Replacement Procedures for Customer Self-Repair Parts48
Component Replacement Procedures48
Preparation for Disassembly48
Bottom Cover48
Using a SIM Card (Select Products Only)50
Determining the Correct SIM Card Size for Your Computer50
Inserting a SIM Card in an External Slot50
WWAN Module51
Solid-State Drive53
Memory Modules56
WLAN Module58
Removal and Replacement Procedures for Authorized Service Provider Parts60
Component Replacement Procedures60
Preparation for Disassembly60
Battery60
Speakers62
Fan63
I/O Board64
System Board65
I/O Board Cable68
Heat Sink69
Display Assembly71
WWAN Connector Board Cable80
WWAN Connector Board81
Fingerprint Reader82
Fingerprint Reader Cable84
NFC Module Cable85
NFC Module86
Touchpad Cable87
Touchpad88
Card Reader Cable89
Card Reader90
Top Cover and Keyboard91
Computer Setup (BIOS), TPM, and HP Sure Start93
Using Computer Setup93
Navigating and Selecting in Computer Setup93
Restoring Factory Settings in Computer Setup94
Updating the BIOS94
Determining the BIOS Version94
Preparing for a BIOS Update94
Downloading a BIOS Update95
Installing a BIOS Update95
Changing the Boot Order Using the F9 Prompt95
TPM BIOS Settings (Select Products Only)96
Using HP Sure Start (Select Products Only)96
Backing Up, Restoring, and Recovering97
Backing up Information and Creating Recovery Media97
Using Windows Tools for Backing up97
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)97
Restoring and Recovering Your System98
Creating a System Restore98
Restoring and Recovery Methods98
Recovering Using HP Recovery Media98
Changing the Computer Boot Order99
Using HP Sure Recover (Select Products Only)99
Using HP PC Hardware Diagnostics100
Using HP PC Hardware Diagnostics Windows (Select Products Only)100
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code100
Accessing HP PC Hardware Diagnostics Windows100
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant100
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)101
Downloading HP PC Hardware Diagnostics Windows101
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP101
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store101
Downloading HP Hardware Diagnostics Windows by Product Name or Number102
Only)102
Installing HP PC Hardware Diagnostics Windows102
Using HP PC Hardware Diagnostics UEFI102
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code102
Starting HP PC Hardware Diagnostics UEFI102
Only)103
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive103
Downloading the Latest HP PC Hardware Diagnostics UEFI Version104
Only)104
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)104
Downloading Remote HP PC Hardware Diagnostics UEFI104
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version104
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number105
Customizing Remote HP PC Hardware Diagnostics UEFI Settings105
Specifications106
Computer Specifications106
Display Specifications107
Solid-State Drive Specifications107
Statement of Memory Volatility109
Current BIOS Steps109
Nonvolatile Memory Usage111
Questions and Answers112
Using HP Sure Start (Select Products Only)114
Power Cord Set Requirements115
Requirements for All Countries115
Requirements for Specific Countries and Regions115
Recycling118
Index119

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HP EliteBook 665 Specifications

General

Brand	HP
Model	EliteBook 665
Category	Laptop
Language	English

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