HP EliteBook Folio 9470m Technical White Paper

HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2
Introduction ..................................................................................................................................... 2
Symptoms of Hard Drive (HDD) Performance Issues .............................................................................. 2
Hard Drive / Solid State Drive Troubleshooting Flowchart ..................................................................... 4
Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) ...................................................... 5
HP 3D Drive Guard .......................................................................................................................... 5
Firmware & Product Updates ............................................................................................................. 6
Intel Matrix Storage Technology driver ............................................................................................... 6
Installing SATA drivers ...................................................................................................................... 6
Care and Maintenance Measures .......................................................................................................... 7
Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7
Hard Drive Mounting Bracket ............................................................................................................ 7
HP CMI - Client Management Interface ............................................................................................... 7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information ........................................................................................................................ 8

HP EliteBook Folio 9470m Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Sand
Country of origin	China
Market positioning	Business
Bus type	DMI
Stepping	L1
Tjunction	105 °C
Processor cache	3 MB
Processor cores	2
Processor model	i5-3427U
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-3400 Mobile Series
Processor socket	BGA 1023
Processor threads	4
Processor codename	Ivy Bridge
Processor frequency	1.8 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.8 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	17 W
CPU multiplier (bus/core ratio)	18
Maximum number of PCI Express lanes	16
Motherboard chipset	Intel® QM77 Express
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR3-SDRAM
Maximum internal memory	16 GB
Memory layout (slots x size)	1 x 4 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
Storage media	SSD
Card reader integrated	Yes
Total storage capacity	180 GB
Compatible memory cards	SD
Number of SSDs installed	1
Display surface	Matt
Display diagonal	14 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
On-board graphics card ID	0x166
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4000
On-board graphics card family	Intel® HD Graphics
On-board graphics card base frequency	350 MHz
On-board graphics card dynamic frequency (max)	1150 MHz
Audio system	SRS PRO
Wi-Fi standards	-
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Pointing device	DualPoint
Recovery operating system	Windows 8 Pro
Operating system installed	Windows 7 Professional
Processor code	SR0N7
Processor ARK ID	64903
Processor package size	31 x 24 mm
Supported instruction sets	AVX
Intel Identity Protection Technology version	1.00
Battery capacity	52 Wh
Battery life (max)	- h
AC adapter power	45 W
Sustainability certificates	EPEAT Silver, ENERGY STAR

Weight and Dimensions

Depth	231 mm
Width	338 mm
Height	18.9 mm
Weight	1610 g