HP EliteBook Ultra G1i

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Maintenance and Service Guide

HP EliteBook Ultra G1i 14 inch Notebook

Next Gen AI PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Legal Information2
Table of Contents5
Product Description9
Components13
Right13
Left14
Display15
Low Blue Light Mode (Select Products Only)15
Keyboard Area17
Touchpad17
Touchpad Settings17
Adjusting Touchpad Settings17
Turning on the Touchpad17
Touchpad Components17
Lights18
Key19
Special Keys20
Bottom21
Front22
Labels22
Using Tile (Select Products Only)23
Illustrated Parts Catalog25
Computer Major Components25
Display Assembly Subcomponents27
Miscellaneous Parts28
Removal and Replacement Procedures Preliminary Requirements32
Tools Required32
Service Considerations32
Plastic Parts32
Cables and Connectors32
Drive Handling32
Electrostatic Discharge Information33
Generating Static Electricity33
Preventing Electrostatic Damage to Equipment34
Personal Grounding Methods and Equipment34
Grounding the Work Area35
Recommended Materials and Equipment35
Cleaning Your Computer36
Enabling HP Easy Clean (Select Products Only)36
Removing Dirt and Debris from Your Computer36
Cleaning Your Computer with a Disinfectant37
Caring for Wood Veneer (Select Products Only)38
Packaging and Transporting Guidelines38
Accessing Support Information38
Removal and Replacement Procedures for Customer Self-Repair Parts41
Component Replacement Procedures41
Preparation for Disassembly41
Battery41
Removing and Reinstalling the same Battery42
Installing a New Battery43
Removal and Replacement Procedures for Authorized Service Provider Parts49
Component Replacement Procedures49
Preparation for Disassembly49
Bottom Cover49
Solid-State Drive50
Speakers52
Heat Sink/Fan Assembly53
Touchpad55
USB Board56
Security Bracket58
Audio Board59
System Board60
IR Board63
Fingerprint Reader Module64
Display Assembly65
Keyboard75
Backing Up, Restoring, and Recovering79
Backing up Information and Creating Recovery Media79
Using Windows Tools for Backing up79
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)79
Restoring and Recovering Your System79
Creating a System Restore80
Restoring and Recovery Methods80
Recovering Using HP Recovery Media80
Changing the Computer Boot Order81
Using HP Sure Recover (Select Products Only)81
Computer Setup (BIOS), TPM, and HP Sure Start82
Using Computer Setup82
Navigating and Selecting in Computer Setup82
Restoring Factory Settings in Computer Setup82
Updating the BIOS83
Determining the BIOS Version83
Preparing for a BIOS Update83
Downloading a BIOS Update84
Installing a BIOS Update84
Changing the Boot Order Using the F9 Prompt85
TPM BIOS Settings (Select Products Only)85
Using HP Sure Start (Select Products Only)85
Using HP PC Hardware Diagnostics86
Using HP PC Hardware Diagnostics Windows (Select Products Only)86
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code86
Accessing HP PC Hardware Diagnostics Windows86
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant86
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)87
Downloading HP PC Hardware Diagnostics Windows87
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP87
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store87
Downloading HP Hardware Diagnostics Windows by Product Name or Number87
Only)87
Installing HP PC Hardware Diagnostics Windows88
Using HP PC Hardware Diagnostics UEFI88
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code88
Starting HP PC Hardware Diagnostics UEFI88
Only)89
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive89
Downloading the Latest HP PC Hardware Diagnostics UEFI Version90
Only)90
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)90
Downloading Remote HP PC Hardware Diagnostics UEFI90
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version90
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number90
Customizing Remote HP PC Hardware Diagnostics UEFI Settings91
Statement of Memory Volatility92
Current BIOS Steps92
Nonvolatile Memory Usage94
Questions and Answers95
Using HP Sure Start (Select Products Only)96
Specifications97
Computer Specifications97
Display Specifications97
Power Cord Set Requirements99
Requirements for All Countries99
Requirements for Specific Countries and Regions99

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HP EliteBook Ultra G1i Specifications

General

Brand	HP
Model	EliteBook Ultra G1i
Category	Laptop
Language	English

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