5-2
User Guide
Chapter 5
Getting Support and Service
WWW: HP support online
Refer to our support pages on the HP Web site www.hp.com/support/net_printing to
help solve your issues and answer your questions about your HP Jetdirect print server,
24 hours a day, 7 days a week.
Software, driver, and firmware image upgrades
Hewlett-Packard offers downloadable electronic upgrades for some HP Jetdirect print
servers with internal flash memory. The electronic upgrades are available on the Web
and various online services.
Current information about drivers, software versions, and HP Jetdirect firmware images
are available from the following:
WWW: HP user forums
Go online, anytime, and you’ll also find helpful user forums—a great source of ideas
and suggestions for using your HP Jetdirect print server. You can access the user forum
for network printing from http://welcome.hp.com/country/us/eng/gateway_forums.htm.
(These forums are presented in English only.)
Table 5-1.
World Wide Web Access HP’s online support at
http://www.hp.com/support/net_printing
America Online Receive drivers and upgrades by downloading them to
your computer from the HP Forum.
HP Distribution Center Order drivers and upgrades for HP printers by calling the
HP Distribution Center at 805-257-5565 (USA only).
FTP Site Download printer drivers and upgrades from HP's
anonymous FTP site at
ftp://ftp.hp.com/pub/networking/software
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