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Trouble Shooting
Situation Solution
Camera will not turn on Battery power is low. Recharge the battery.
Camera is frozen
Press Power button for 5 sec. to turn off. Press Power
button twice to turn on.
Camera cannot record
No SD card, card is not seated, or card is full. SD is mot
recognized. Format the SD card using HP Ucam or try
another SD card.
Camera not found
Turn on camera, switch to Direct Mode. Press
"Refresh" on mobile or PC to scan again.
Forgot camera password
Press both Mode and Record buttons for 4 sec. to reset
the camera password, if used.
No live view on mobile Move camera closer to mobile device.
Flickering segments on live view TV system setting (50Hz/60Hz) is incorrect.
Cloud connection error
AP or mobile Hotspot is not on.
No Cloud AP or Cloud AP SSID/Password is incorrect.
Camera is not in wireless area or, weak signal. Move
camera closer to AP or mobile Hotspot.
No Cloud account, or account info incorrect.
No internet or Cloud server is not accessible.
Cloud service may be blocked by network firewall.
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