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7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver

needs to be investigated for further root cause.

Lookup for Bug Check 0xC2.

152 Chapter 7 Troubleshooting guide

Table of Contents

Default Chapter7
- Table of Contents7
1 Product Description15
2 External Component Identification21
- Right21
- Left23
- Display24
- Top25
- Bottom33
- Front34
- Locating System Information34
3 Illustrated Parts Catalog36
- Computer Major Components36
- Display Assembly Subcomponents39
- Plastics Kit40
- Mass Storage Devices41
- Miscellaneous Parts42
4 Removal and Replacement Procedures Preliminary Requirements44
- Tools Required44
- Service Considerations44
- Grounding Guidelines46
  - Electrostatic Discharge Damage46
5 Removal and Replacement Procedures for Customer Self-Repair Parts49
- Component Replacement Procedures49
- Wwan62
  - Keyboard64
6 Removal and Replacement Procedures for Authorized Service Provider Parts68
- Component Replacement Procedures68
- Smart Card Reader83
7 Troubleshooting Guide96
- Resources97
- General Troubleshooting Steps97
- Helpful Hints113
- Common Issues and Possible Solutions115
  - Power-On Issues115
  - Post121
- Performance (OS)124
- Display133
- I/O Devices139
- Storage148
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10171
- Using Computer Setup171
- TPM BIOS Settings (Select Products Only)174
- Using HP Sure Start (Select Products Only)175
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8176
- Using Computer Setup176
- TPM BIOS Settings (Select Products Only)179
- Using HP Sure Start (Select Products Only)180
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7181
- Using Computer Setup181
- TPM BIOS Settings (Select Products Only)184
- Using HP Sure Start (Select Products Only)185
11 HP PC Hardware Diagnostics (UEFI)186
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device186
12 Backing up and Recovering Windows 10188
- Creating Recovery Media and Backups188
  - Creating HP Recovery Media (Select Products Only)188
- Using Windows Tools189
- Restore and Recovery190
  - Recovering Using HP Recovery Manager190
13 Backing up and Recovering Windows 8194
- Backing up Your Information194
- Performing a System Recovery194
14 Backing up and Recovering Windows 7198
- Creating Recovery Media and Backups198
- Performing a System Recovery200
15 Specifications203
- Input Power203
- Operating Environment203
16 Power Cord Set Requirements204
- Requirements for All Countries204
- Requirements for Specific Countries and Regions204
17 Statement of Memory Volatility206
- Nonvolatile Memory Usage208
- Questions and Answers210
- Using HP Sure Start (Select Models Only)211
18 Recycling212
Index213

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