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Troubleshooting/Maintenance
: Fatal errors/accessory errors
120
Firmware Error:
Note the LED patterns on
the BiTronics error code.
Contact HP technical
support with this
information as well as a
description of what data
was sent, the errors
encountered prior to the
firmware error, the condition
of the printer prior to the
error, and any other
information that may help
isolate the error.
1. Power cycle the printer by unplugging the printer and
plugging it back in.
2. Disconnect the parallel I/O cable and try running a printer
self test. Reconnect the parallel cable if the self test is
successful and try host/printer communications again.
3. If the error persists, replace the Formatter PCA.
Incompatible DIMM Error
(Accessory Error)
Remove DIMM and power cycle. If error persists,
replace formatter.
Document Scan Engine
Error
1. Unplug the printer, remove and reattach the laser
scanner, and then replug the printer.
2. Replace the document scanner unit.
Document Scan Engine
NVRAM Error
1. Unplug the printer, remove and reattach the laser
scanner, and then replug the printer.
2. Replace the laser scanner unit.
Service and error messages
Light Status Description Recommended Action
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