ENWW Chapter 7 Troubleshooting 181
This list describes the basic questions for the customer to answer and the corresponding
troubleshooting section to help quickly define the problem(s).
“Power-on” on
page 183
Does the printer perform the initialization and power-on sequence?
This section contains the procedures for correcting power supply problems.
“Troubleshooting with
control-panel
messages” on
page 184
Does the control-panel message indicate an error condition?
This section contains the procedures for clearing control panel messages.
“Media-handling
problems” on
page 198
Is it possible to print a test page?
This section contains information about troubleshooting paper-path and print-media
problems and contains the procedures for printing the information pages and
evaluating and correcting the printer’s configuration.
“Image-formation
troubleshooting” on
page 209
Does the print quality meet the customer’s expectations?
This section contains print cartridge checks, information about EconoMode, image
defect examples, and the repetitive-defect ruler.
“Media
troubleshooting” on
page 217
This section contains information about how to determine print-media problems
and correct them.
“Communication
troubleshooting” on
page 225
Can the customer print from the host system successfully?
This section describes how to determine whether the printer is communicating
correctly with the host system.
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