30 Appendix A—Productivity tools
HP Instant Support Professional Edition
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools that
analyzes your HP printer data as well as your Microsoft Windows operating system to provide
automated solutions online. Working with information collected by the HP Embedded Web Server,
HP ISPE delivers custom-tailored solutions to your printing issues and includes access to Windows-
related functions, such as driver update checks and the ability to troubleshoot your complete
HP desktop and peripherals environment.
HP expert help online
HP ISPE’s Active Chat allows you to get personalized Web-based help from an HP support expert
on demand. Simply submit a question or a description of your problem. Your recent history, system
configuration, and the actions you have already taken are securely encrypted and, upon your
approval, automatically forwarded to HP. An HP support expert will work to resolve your problem
through a real-time chat session.
Knowledge at your fingertips
The HP ISPE knowledge database enables you to quickly find answers to your questions. Submit a
query, and a powerful search engine responds with the information you need.
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