Issue Cause Solution
Incoming fax calls are not being
answered by the device.
The answer mode might be set to
Manual.
If the answer mode is set to Manual,
the device does not answer calls. You
have to start the fax-receiving process
manually. See
Setting the answer
mode for more information.
The rings-to-answer setting might not
be set correctly.
Check the rings-to-answer setting for
your configuration. See
Changing the
rings-to-answer setting to determine
which setting you need.
The answer-ring pattern feature might
be turned on, but you do not have the
service, or you do have the service
and the feature is not set correctly.
Check the answer-ring pattern feature
to make sure that it is set properly.
See
Changing ring patterns for call
answering.
The fax cord might not be correctly
connected, or the fax cord is not
working.
See Connecting the device to a
telephone line to check the installation.
Make sure that you are using the fax
cord that came with the device.
The device might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds
of silence at the beginning of the
message.
Too many devices might be connected
to the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
device works. If not, continue removing
devices one at a time and retry after
removing each one.
The telephone line might not be
working.
Do one of the following:
● Increase the volume on the
device, and then press
FAX
/
SEND
on
the control panel. If you hear a
dial tone, the telephone line is
working.
● Disconnect the device from the
telephone jack, and then connect
a telephone. Try to make a
telephone call to make sure that
the telephone line is working.
82 Chapter 5 Troubleshooting ENWW
To Next Page
Loading...
