HP LASERJET 3600 User Manual

HP LaserJet 3000, 3600 and 3800 Series Printers -
Part Numbers Not Found in the Service Manual
Introduction
The following part numbers are not in the Service Manual.
Part Numbers
Part Description Part Number
Duplex ETB RM1-2752-000CN
Electronic transfer belt (ETB) simplex models RM1-2759-000CN
Plate Lock Release/Tray 2 Lift Tab RC1-6833-020CN
Relay PCB
NOTE: This part for CLJ 3600 and 3800
models only.
RM1-2632-000CN
NOTE: This part for CLJ 3600 and 3800
models only.
Tray 2 cassette pickup roller RM1-2702-000CN
Toner cartridge lock kit
Q5982-67925
NOTE: Please see Service Advisory
c00775200
Tension spring (Figure 7-5, item 4 in Service
Manual)
RC1-6634-000CN
Main drive assembly RM1-2751-000CN
For HP and Channel Partner Internal Use
SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY
Document ID: c00775200
Version: 5
HP Color LaserJet 3000, 3600 and 3800 Printers - Cartridge Lock Replacement Procedure
Service Coverage Notice:
Unless otherwise specified, HP is responsible for part and/or labor costs associated with products that
are under HP warranty at the time of service.
Release Date: 2006-12-11
Last Updated: 2006-12-11
DESCRIPTION
The HP Color LaserJet 3800 Service Manual currently does not have instructions for replacing the
main drive assembly or the cartridge locks. The cartridge locks are currently breaking and, until June
2006, the only solution was to replace the unit.
NOTE: This Service Action Advisory supercedes Service Advisory c00673707. Please use this
Service Action Advisory for repairs after 04-Dec-2006.
A video of the replacement procedure is available: ftp://ftp.hp.com/pub/softlib/software8/COL17123/lj-
45472-1/tonerlock3.wmv
SCOPE
The products indicated in the table below are affected by this advisory.
Product # Product Name Service Note Number for Reimbursement

HP LASERJET 3600 Specifications

General

Print Technology	Laser
Processor Speed	400 MHz
Duplex Printing	Manual
Functions	Print
Memory	64 MB
Connectivity	USB 2.0, Ethernet
Paper Handling Input	250-sheet input tray
Media Types Supported	Paper (bond, brochure, color, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), transparencies, labels, envelopes
Media Sizes Supported	Letter, legal, executive, envelopes (No. 10, Monarch)
Supported Operating Systems	Windows, Mac OS

Summary

Support Communication - Service Action Advisory

Cartridge Lock Replacement Procedure

Procedure for replacing cartridge locks on HP LaserJet 3000, 3600, 3800 printers.

Description

Details the problem with cartridge locks and the solution.

Scope

Defines the HP printer models covered by this service action.

Resolution and Service Action

Parts Required

Specifies the part number and quantity for the cartridge lock replacement kit.

Service Action Steps

Provides step-by-step instructions for service technicians to perform the replacement.

Troubleshooting MDA Rework Issues

Possible Failures After Rework

Lists potential failures that may occur after the MDA rework procedure.

Troubleshooting Steps

Provides solutions and checks for identified MDA rework failures.

Broken Cartridge Lock Emerging Issue

Issue Description

Details customer issues like 10.92.XX errors and cartridge seating problems.

Troubleshooting Visual Guide

Visual guide to identify the problematic area on the main drive assembly.

Information Gathering for Support

Instructions for gathering critical information to help support divisions diagnose issues.