Troubleshooting network printing problems
Note
HP recommends that you use the printer CD-ROM to install and set up the printer on a
network.
● Print a configuration page (see
Configuration page). If an HP Jetdirect print server is
installed, printing a configuration page also prints a second page that shows the network
settings and status.
● See the HP Jetdirect Print Server Administrator's Guide on the printer CD-ROM for help
and for more information about the Jetdirect configuration page. To reach the guide,
select the appropriate print server series, select the appropriate print server product, and
then click troubleshoot a problem.
● Try printing the job from another computer.
● To verify that a printer works with a computer, use a parallel or USB cable to connect it
directly to a computer. You will have to reinstall the printing software. Print a document
from a program that has printed correctly in the past. If this works, a problem with the
network might exist.
● Contact your network administrator for assistance.
ENWW Troubleshooting network printing problems 181
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