Supported browsers .........................................................................................................92
To view the HP Toolbox ...................................................................................................93
Status tab ..........................................................................................................................93
Troubleshooting tab ..........................................................................................................93
Alerts tab ...........................................................................................................................94
Documentation tab ...........................................................................................................94
Device Settings window ....................................................................................................94
Toolbox links .....................................................................................................................95
Other links .........................................................................................................................95
Uninstalling the HP Toolbox ....................................................................................................96
To uninstall the HP Toolbox by using the Windows desktop shortcut .............................96
Managing and configuring printer drivers ...............................................................................97
HP Web Jetadmin software plug-in ..................................................................................97
Customization utility ..........................................................................................................98
Configuring e-mail alerts .........................................................................................................99
Setting the real-time clock .....................................................................................................100
Setting the date and time ................................................................................................100
Checking the printer configuration ........................................................................................102
Menu map .......................................................................................................................102
Configuration page .........................................................................................................102
Supplies status page ......................................................................................................104
PS or PCL font list ..........................................................................................................104
Managing the print cartridge .................................................................................................106
HP print cartridges ..........................................................................................................106
Non-HP print cartridges ..................................................................................................106
Print-cartridge authentication .........................................................................................106
Print-cartridge storage ....................................................................................................106
Print-cartridge life expectancy ........................................................................................107
Checking the supply level ...............................................................................................107
Cartridge-low and cartridge-out conditions ....................................................................107
Cleaning the printer ...............................................................................................................109
Cleaning the inside of the printer ....................................................................................109
Cleaning the fuser ..........................................................................................................110
Performing preventive maintenance .....................................................................................112
To reset the maintenance-kit counter .............................................................................112
Replacing the stapler unit .....................................................................................................113
To remove and replace the stapler unit ..........................................................................113
4 Problem solving
Troubleshooting flowchart .....................................................................................................118
1 Does the control panel display read READY? ............................................................118
2 Can you print a configuration page? ...........................................................................119
3 Can you print from a program? ...................................................................................120
4 Does the job print as expected? ..................................................................................122
5 Does the printer select the proper trays and paper-handling accessories? ...............124
Solving general printing problems .........................................................................................126
Guidelines for using paper ....................................................................................................130
Printing special pages ...........................................................................................................131
Clearing jams ........................................................................................................................132
Jam locations ..................................................................................................................132
Clearing jams from the top-cover and print-cartridge areas ...........................................132
Clearing jams from the optional envelope feeder ...........................................................134
Clearing jams from the trays ...........................................................................................135
Clearing jams from the optional duplexer .......................................................................138
Clearing jams from the output areas ..............................................................................139
ENWW vii
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