Troubleshooting process
When the MFP malfunctions or encounters an unexpected situation, information on the control panel
alerts you to the situation. This section contains an initial troubleshooting checklist that helps to
eliminate many possible causes of the problem. The subsequent troubleshooting flowchart helps you
to diagnose the cause of the problem. The remainder of the chapter provides steps for correcting the
problems that have been identified.
■ Use the initial troubleshooting checklist to evaluate the source of the problem and to reduce the
number of steps that are required to fix the problem.
■ Use the troubleshooting flowchart to pinpoint the cause of malfunctions. The flowchart lists the
section within this chapter that provides steps for correcting the malfunction.
Before beginning any troubleshooting procedure, check the following:
■ Are supply items (for example, the print cartridge, fuser, and rollers) within their rated life?
Does the configuration page reveal any configuration problems? See
Information pages.
NOTE The customer is responsible for checking and maintaining supplies, and for using
supplies that are in good condition. The customer is responsible for media and print-cartridge
supplies. The customer is also responsible for replacing the fuser, transfer roller, and all paper
pickup, feed, and separation rollers (tray 1 has a separation pad instead of a roller) that are at
or near the end of their 225,000-page rated life.
Initial troubleshooting checklist
If the MFP is not responding correctly, complete the steps in the following checklist, in order. If the
MFP does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1 Make sure the MFP Ready light is on. If no lights are on, see Power-on checks.
2 Check the cabling.
a Check the cable connection between the MFP and the computer or network port. Make sure
that the connection is secure.
b Make sure that the cable itself is not faulty by using a different cable, if possible.
c Check the network connection. See
Network connectivity problems.
3 Ensure that the print media that you are using meets specifications. See
Media specifications.
4 Print a configuration page (see
Information pages.) If the MFP is connected to a network, an
HP Jetdirect page also prints.
a If the pages do not print, check that at least one tray contains print media.
b If the page jams in the MFP, see
Jams.
304 7 Troubleshooting
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