HP LaserJet 4345mfp Series - Jams

5 If the configuration page prints, check the following items.
a If the page prints correctly, then the MFP hardware is working. The problem is with the
computer that you are using, with the printer driver, or with the program.
b If the page does not print correctly, the problem is with the MFP hardware. See
Functional
checks.
6 At the computer, check to see if the print queue is stopped, paused, or set to print offline.
Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-
click HP LaserJet 4345mfp.
-or-
Mac OS 9: Double-click the HP LaserJet 4345mfp icon on the desktop.
-or-
Mac OS X: Open Print Center (or Printer Setup Utility for Mac OS X v.10.3), and double-click
the line for the HP LaserJet 4345mfp.
7 Verify that you have installed the HP LaserJet 4345mfp Series printer driver. Check the program
to make sure that you are using an HP LaserJet 4345mfp Series printer driver.
8 Print a page from the HP Toolbox.
a If it prints, then the problem is with the printer driver. For Windows, try using another printer
driver. Or, for Windows or Macintosh, uninstall the printer driver and reinstall it.
b If the page does not print, then the problem is with the computer or the program.
9 Print a short document from a different program that has worked in the past. If this solution
works, then the problem is with the program that you are using. If this solution does not work (the
document does not print) complete these steps:
a Try printing the job from another computer that has the MFP software installed.
b If you connected the MFP to the network, connect the MFP directly to a computer with a
parallel cable. Redirect the MFP to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Troubleshooting process 305