Table 7-1 Troubleshooting flowchart
1
Power on
Is the MFP on and does a readable
message appear?
Follow the power-on troubleshooting checks. See Power-on checks.
After the control-panel display is functional, go to step 2.
Yes
No
2
Control-panel
messages
Does the message Ready appear on the
control-panel display?
If an error message appears, see Resolving control-panel
messages.
After the errors have been corrected, go to step 3.
Yes
No
3
Event log
Open the DIAGNOSTICS menu and print
an event log to see the history of errors with
this MFP.
Does the event log print?
If the event log does not print, see Engine test.
If the paper jams inside the MFP, see
Jams.
If error messages appear on the control-panel display when you
try to print an event log, see Resolving control-panel messages.
After successfully printing and evaluating the event log, go to
step 4.
Yes
No
4
Information pages
Open the INFORMATION menu and print
the configuration pages to verify that all of
the accessories are installed.
Are all of the accessories installed?
If accessories that are installed are not listed on the configuration
page, remove the accessory and reinstall it. For more information
about optional output devices, see Accessory lights for the 3-bin
mailbox and stapler/stacker.
After evaluating the configuration pages, go to step 5.
Yes
No
5
Copy/scan
Can you successfully make a copy from
both the ADF and the scanner glass?
If media is jamming in the ADF, see Clearing jams from the ADF.
If you cannot make a copy from the scanner glass, see
Scanner
tests.
After you can successfully copy, go to step 6.
Yes
No
6
Image quality
Does the print quality meet the customer's
requirements?
Compare the images with the sample defects in the image defect
tables. See
Image-defect examples.
After the print quality is acceptable, go to step 7.
Yes
No
7
Interface
Can the customer print successfully from
the host computer?
Verify that all I/O cables are connected correctly and that a valid
IP address is listed on the Jetdirect configuration page. See
Network connectivity problems. Also see Configuring and
verifying an IP address in chapter 3 of this manual.
If error messages appear on the control-panel display, see
Resolving control-panel messages.
When the customer can print from the host computer, this is the
end of the troubleshooting process.
Yes. This is the end of
the troubleshooting
process.
No
Troubleshooting process 307
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