Control panel message Description Recommended action
the sensor is firmly seated. Clean or
replace the sensor if necessary.
ADF PICK ERROR The ADF experienced an error while
picking media.
Clear the jam. See Clearing jams from the
ADF. Also see Solving repeated jams.
If the message persists, make sure that the
ADF mylar sheet, the ADF pickup-roller
assembly, and the ADF separation pad are
installed correctly. If any of these
components is dirty or worn, replace the
component.
The ADF-input motor might be defective.
Observe the motor to see if it is rotating or
attempting to pull paper through the paper
path. See
Figure 7-22 ADF motors,
solenoid, and sensors. You can use the
SCANNER TESTS in the DIAGNOSTICS
menu to test this motor. See
Scanner tests.
Run the ADF input motor test and the
ADF input motor reverse test. If the motor
does not rotate, verify that the connector
CN103 is seated correctly on the scanner-
controller PCA and that the connector on
the motor is seated correctly. If the motor is
defective, replace the ADF. See
ADF
assembly.
ADF SKEW ERROR Media has become skewed in the ADF. Make sure that the paper guides are
aligned on the sides of the originals, and
that all of the originals are the same size.
Remove the remaining media from the ADF
and close the ADF cover. Follow the
instructions in the onscreen dialog box.
Authentication information is incorrect.
Please re-enter information.
A user name or password is incorrect.
Type the information again.
AUTHENTICATION REQUIRED Authentication has been enabled for this
feature or destination. A user name and
password are required.
Type the user name and password, or
contact the network administrator.
AUTHENTICATION REQUIRED TO USE
THIS FEATURE
A user name and password are required. Type the user name and password, or
contact the network administrator.
BAD DUPLEXER CONNECTION The duplex printing accessory is not
connected correctly to the MFP.
1 Remove and reinstall the duplexer.
2 If this message persists, the connector
between the duplexer and the engine
might be damaged. Inspect the
connector, J151L, on the duplexer. If
the connector is damaged, replace the
duplexer.
3 If the message still persists, replace the
dc controller.
Table 7-2 Control-panel messages (continued)
312 7 Troubleshooting
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