HP LaserJet 4345mfp Series - Page 352

Control panel message Description Recommended action
■ 13.31.00 = Media did not arrive at the
reversing paper sensor (PS110) within
the specified time.
■ 13.33.00 = Media did not arrive at the
paper-delivery sensor (PS109) within
the specified time.
13.JJ.NT JAM INSIDE TOP COVER AREA
Remove print cartridge
Media is jammed in the top cover area and
you must remove the print cartridge to clear
the jam.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the top-
cover and print-cartridge areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAM INSIDE TRAY 2 AREA Media is jammed in tray 2. Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
tray 2, 3, 4, or 5 areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAM INSIDE TRAY 2 RIGHT
ACCESS DOOR
Media is jammed inside tray 2 in the jam-
access door.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
tray 2, 3, 4, or 5 areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAMS INSIDE TOP COVER
AREA Remove print cartridge
Media is jammed in more than one location
inside the top cover area. You must remove
the print cartridge in order to clear the jams.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the top-
cover and print-cartridge areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
Media is jammed inside one or more of the
trays.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
tray 2, 3, 4, or 5 areas.
If the message persists, see
Causes of
persistent jams.
20 INSUFFICIENT MEMORY To continue
touch OK
The MFP received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Touch OK to print the transferred data
(some data might be lost), and then simplify
the print job or install additional memory.
21 PAGE TOO COMPLEX To continue
touch OK
The page-formatting process was not fast
enough for the MFP.
Touch OK to print the transferred data.
(Some data might be lost.) If this message
appears often, simplify the print job.
22 EIO X BUFFER OVERFLOW To
continue touch OK
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.
Touch OK to print the transferred data.
(Some data might be lost.)
Check the host configuration. If this
message persists, replace the device in the
EIO slot.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue touch OK
Too much data was sent to the embedded
HP Jetdirect print server.
Touch OK to print the transferred data.
(Some data might be lost.)
Table 7-2 Control-panel messages (continued)
322 7 Troubleshooting