HP LaserJet 4345mfp Series - Page 351

Control panel message Description Recommended action
TRAY SOLENOID. If the solenoid is
defective, replace it. See
Component test.
For more information, see
Causes of
persistent jams.
13.JJ.NT JAM IN TRAY X Media is jammed in the specified tray.
■ 13.01.00 = Media did not arrive at the
pre-feed sensor (PS102) within the
specified time.
■ 13.02.00 = Media did not arrive at the
top-of-page sensor (PS103) within the
specified time.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
tray 2, 3, 4, or 5 areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAM INSIDE DUPLEXER
Remove duplexer from lower left area
13.13.00 = Media is stuck inside the
duplexer.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
optional duplexer.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAM INSIDE LEFT OUTPUT
AREA Remove output bin and duplexer
Media has jammed in the output area. To
clear the jam, remove the output bin or the
duplex printing unit.
Clear the jam. See Clearing jams from the
output areas.
If the message persists, open the
DIAGNOSTICS menu and run the
component diagnostic test for the duplex
motor. See Component test. If the motor is
defective, replace the duplex printing unit.
13.JJ.NT JAM INSIDE RIGHT ACCESS
DOOR Open all right access doors
ABOVE tray X
Media is jammed inside the jam-access
door for the tray that is indicated.
Clear the jam. See Clearing jams from the
tray 2, 3, 4, or 5 areas.
If the message persists, see
Causes of
persistent jams.
13.JJ.NT JAM INSIDE TOP COVER AREA Media is jammed in the top cover area.
■ 13.02.00 = Media is stopped under the
top-of-page sensor (PS103).
■ 13.05.00 = Media did not arrive at the
fuser-delivery sensor (PS108) within
the specified time.
■ 13.09–00 = Media is jammed under the
reversing paper sensor (PS110).
■ 13.20.00 = The pre-feed sensor
(PS102), the top-of-page sensor
(PS103), or the fuser-delivery sensor
(PS108) detected media inside the
MFP when it was turned on.
■ 13.21.00 = The top cover was opened
during printing, or the top-cover switch
(SW101) is defective.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the top-
cover and print-cartridge areas.
If the message persists, see
Causes of
persistent jams.
Table 7-2 Control-panel messages (continued)
Control-panel messages 321