Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR The MFP cannot read or write to the print
cartridge e-label or the e-label is missing
from a print cartridge.
■ If XX=00, the e-label is damaged.
■ If XX=10, the MFP cannot
communicate with the e-label.
1 Reinstall or replace the print cartridge.
2 Verify that connector J97 on the dc
controller PCA is firmly seated.
11.XX Internal clock error To continue
touch OK
The MFP real time clock has experienced
an error.
Whenever the MFP is turned off and then
turned on again, set the time and date at
the control panel.
If the error persists, you might need to
replace the formatter.
13.JJ.NT JAM IN ENVELOPE FEEDER Media is jammed in the envelope feeder. Remove the jammed media from the
envelope feeder. Follow the instructions in
the onscreen dialog box. See
Clearing jams
from the optional envelope-feeder area.
13.JJ.NT JAM IN OUTPUT BIN Media is jammed in the output bin.
Use this list to determine the exact location
of the jam:
■ 13.12.07 = The staple cartridge
■ 13.12.08 = The output bin paper-
present sensor (media is stuck)
■ 13.12.09 = The output bin inlet sensor
(media is stuck)
■ 13.12.10 = The output bin inlet sensor
(media did not reach the sensor at the
appropriate time)
■ 13.12.11 = Media is present in the
output bin when the MFP is turned on.
■ 13.31.00 = Media is jammed in the
reversing assembly.
1 Clear all jammed media.
2 Verify that the connector J50 on the dc
controller PCA is firmly seated.
3 Verify that the two connectors that are
on the rear of the reversing assembly
are installed. See
Figure 7-6 Sensors
on the reversing unit (top side).
4 Use the component diagnostic test to
test three motors: switchback motor,
intermediate switchback motor, output
motor. See
Component test.
5 Use the component diagnostic test to
test two solenoids: face-up/face-down
solenoid (SL105) and alienation
solenoid (SL106). See
Component test.
6 Use the manual sensor test to test two
sensors: paper-delivery sensor PS109
(sensor “K”) and reversing-paper
sensor PS110 (sensor “H”). See
Figure
7-6 Sensors on the reversing unit (top
side). Also see Manual sensor test.
7 If any of these components fail, replace
the reversing assembly. See
Reversing
assembly.
13.03.00 JAM IN TRAY 1 The tray 1 pickup solenoid might be
defective.
Remove the jammed media from tray 1.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
tray 1 area.
If the message persists, open the
DIAGNOSTICS menu and touch
COMPONENT TEST. Run the test for MP
Table 7-2 Control-panel messages (continued)
320 7 Troubleshooting
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