Control panel message Description Recommended action
TRAY 2 OPEN The tray 2 paper-size-detection switch,
SW102, has detected that tray 2 is not
installed or that no media is present.
1 Verify that connector J90 on the dc
controller is firmly seated.
2 You can use the MANUAL SENSOR
TEST to test the operation of this
switch. See
Manual sensor test. Status
“S5” indicates that letter-size media is
installed in the tray. Status “S3”
indicates that A4-size media is installed
in the tray. Status “S7” indicates that
the tray is not installed in the MFP. Pull
the tray out and reinsert it while you
observe the status on the control-panel
display. If the status does not change,
replace SW102.
Unable to connect To temporarily hide this message in order
to fax or send to e-mail, touch IGNORE. If
this message persists, make sure that the
cable between the print engine and the
scanner assembly is connected correctly.
Replace the scanner assembly if
necessary. See
Scanner assembly.
UNABLE TO COPY The MFP was unable to copy the document. To temporarily hide this message in order
to fax or send to e-mail, touch IGNORE. If
this message persists, make sure that the
cable between the print engine and the
scanner assembly is connected correctly.
Replace the scanner assembly if
necessary. See
Scanner assembly.
UNABLE TO SEND To temporarily hide this message in order
to fax or send to e-mail, touch IGNORE. If
this message persists, make sure that the
cable between the print engine and the
scanner assembly is connected correctly.
Replace the scanner assembly if
necessary. See
Scanner assembly.
Unable to send Fax. Please check fax
configuration.
The MFP was unable to send the fax. Contact the network administrator.
For complete information about solving fax
problems, see the HP LaserJet Analog Fax
Accessory 300 Service Manual.
UNABLE TO SEND JOB To temporarily hide this message in order
to fax or send to e-mail, touch IGNORE. If
this message persists, make sure that the
cable between the print engine and the
scanner assembly is connected correctly.
Replace the scanner assembly if
necessary. See
Scanner assembly.
User name or password is incorrect.
Please re-enter.
The user name or password was typed
incorrectly.
Retype the user name and password.
User Name, Job Name, or PIN is missing. One or more of the required items has not
been selected or typed.
Select the correct user name and job name,
and type the correct PIN.
Table 7-2 Control-panel messages (continued)
Control-panel messages 319
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