Control panel message Description Recommended action
4 Replace the engine power-supply PCA.
REPLACE STAPLE CARTRIDGE The stapler is out of staples. Replace the staple cartridge.
RIGHT ACCESS DOOR OPEN The tray 2 jam-access-cover switch,
SW105, has detected that the jam-access
cover on tray 2 is open.
Open the DIAGNOSTICS menu and touch
MANUAL SENSOR TEST. On the control-
panel display, this switch is represented by
the letter “P.” Open and close the tray 2
jam-access door and observe whether the
status changes on the control-panel
display. If the message persists, verify that
the connector J87 on the dc controller is
firmly seated. Replace SW105 if necessary.
SANITIZING DISK <X>% COMPLETE Do
not power off
The hard disk or flash memory card is
being cleaned.
Contact the network administrator.
SCAN CARRIAGE LOCKED Check lock
switch, cycle power
The flatbed scanner carriage is locked for
shipping.
Turn off the MFP, unlock the scanner
carriage, and then turn on the MFP.
SCAN FAILURE Press 'Start' to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press S
TART
.
Scanning... This message appears while the MFP is
performing a scan. However, if the
message appears for a long time, the ADF
fan might be broken or blocked.
1 Turn the MFP off and then on. Listen
for the ADF fan to turn on briefly during
the initialization sequence.
2 If the fan does not turn on during the
initialization sequence, replace the
ADF fan.
SMTP GATEWAY The SMTP gateway has exceeded a time
out value.
Verify the e-mail server address. See
E-mail problems. Contact the network
administrator.
STAPLER LOW ON STAPLES Fewer than 20 staples remain in the staple
cartridge. Printing continues until the
cartridge runs out of staples and the
REPLACE STAPLE CARTRIDGE
message appears on the control-panel
display.
Replace the staple cartridge.
If the message persists after loading a new
staple cartridge, replace the stapler/stacker.
The Digital Sending Service at <IP
Address> does not service this MFP.
Contact administrator.
The MFP cannot communicate with the
specified IP address.
Verify the IP address. Contact the network
administrator.
The Digital Sending Service must be
upgraded to support this version of the
MFP firmware. Contact administrator.
The Digital Sending Service is not
supported by the version of the firmware
that is currently installed for the MFP.
Check the firmware version. Contact the
network administrator.
The folder you have entered is not a
valid folder.
The folder name was entered incorrectly, or
the folder does not exist.
Re-enter the folder name correctly, or add
the folder.
TOO MANY PAGES IN JOB TO STAPLE The maximum number of sheets the stapler
can staple is 30.
For print jobs that have more than 30
pages, staple them manually.
Table 7-2 Control-panel messages (continued)
318 7 Troubleshooting
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