Control panel message Description Recommended action
40 EMBEDDED I/O BAD TRANSMISSION
To continue touch OK
A temporary printing error has occurred. Turn the MFP off, and then turn the MFP on.
If this message persists, the embedded
HP Jetdirect print server might be
damaged. Replace the formatter. See
Formatter cover and formatter.
41.3 MEDIA TOO SHORT CANNOT
DUPLEX
The MFP cannot print on both sides of the
selected media because the media does
not meet the minimum length specification.
Select single-sided printing or load a longer-
size media. Resend the job.
41.3 MEDIA TOO SHORT CANNOT SEND
TO FACE DOWN OUTPUT BIN
The MFP cannot deliver the selected media
face-down because the media does not
meet the minimum length specification.
Select the face-up output option, or load a
longer-size media in the tray. Resend the
job.
41.3 UNEXPECTED SIZE IN TRAY XX To
use another tray touch OK
The specified tray is loaded with media that
is longer or shorter in the feed direction
than the size configured for the tray.
Touch OK to display TRAY <N> SIZE.
Reconfigure the size in a tray so that the
MFP will use a tray that is loaded with the
size of media required for the print job. If
the message does not clear automatically
from the control-panel display, turn the
MFP off, and then turn the MFP on.
41.3 UNEXPECTED SIZE IN TRAY XX
LOAD TRAY XX <TYPE> <SIZE>
This is typically caused if two or more
sheets of media stick together in the MFP
or if the tray is not adjusted correctly.
Reload the tray with the correct media size.
Reconfigure the size in a tray so that the
MFP will use a tray that contains the size
required for the print job. Follow the
instructions in the onscreen dialog box.
41.X ERROR To continue touch OK A temporary printing error occurred.
■ 41.1 = Unknown misprint error
■ 41.2 = Beam-detect misprint error
■ 41.4 = No VYSNC error
■ 41.7 = Feed-delay error
■ 41.9 = Signal-noise error
Touch OK to clear the error. If the error is
not cleared, turn the MFP off, and then turn
the MFP on.
If these errors become a frequent problem,
replace the dc controller PCA. See DC
controller.
49.XXXXX ERROR To continue turn off
then on
A critical firmware error has occurred.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission
to the MFP. Other causes include poor-
quality parallel cables, poor connections, or
specific software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79 ERROR
message.
1 Turn the MFP off, and then turn the
MFP on.
2 Upgrade the firmware.
3 Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message
appears only with a certain software
program or print job, contact the
software vendor for assistance.
4 If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all of the cables that
connect the MFP to the network or a
computer.
5 Turn the MFP off.
Table 7-2 Control-panel messages (continued)
Control-panel messages 325
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