Accessory lights for the 3-bin mailbox and stapler/stacker
The following table lists errors that can occur in the 3-bin mailbox or stapler/stacker and that are
reported by the accessory lights and on the control-panel display.
Accessory lights
Light Explanation and solution
Solid green ■ The accessory is receiving power and is ready.
■ The stapler is low on staples. STAPLER LOW ON STAPLES appears on the control-panel
display. Fewer than 20 staples remain in the staple cartridge. Replace the staple cartridge.
■ The number of pages in the job exceeds the 30-page limit for stapling. TOO MANY PAGES IN
JOB TO STAPLE appears on the MFP control-panel display. For jobs that have more than 30
pages, staple the pages manually.
Solid amber ■ The accessory is experiencing a hardware malfunction. 66.XY.ZZ OUTPUT DEVICE FAILURE
appears on the control-panel display. (See the section for this message in
Resolving control-panel
messages.)
Blinking amber ■ The accessory has a staple jam. 13.JJ.NT JAM IN STAPLER appears on the control-panel
display. (See the section for this message in
Resolving control-panel messages.)
■ The accessory has a paper jam, or a sheet needs to be removed from the unit, even if the sheet is
not jammed. 13.JJ.NT JAM IN OUTPUT BIN appears on the control-panel display. (See the
section for this message in
Resolving control-panel messages.)
■ The bin is full. STACKER BIN FULL appears on the control-panel display. (See the section for
OUTPUT BIN <X> FULL in
Resolving control-panel messages.)
■ The stapler is out of staples. REPLACE STAPLE CARTRIDGE appears on the control-panel
display. (See the section for this message in Resolving control-panel messages.)
■ The jam-access cover is open. OUTPUT PAPER PATH OPEN appears on the control-panel
display. (See the section for this message in
Resolving control-panel messages.)
■ The stapler unit is open. OUTPUT PAPER PATH OPEN appears on the control-panel display.
Make sure the staple-cartridge cover is completely closed. (See the section for this message in
Resolving control-panel messages.)
■ The firmware is corrupt. CORRUPT FIRMWARE IN EXTERNAL ACCESSORY appears on the
control-panel display. (See the section for this message in
Resolving control-panel messages.)
Off ■ The MFP might be in sleep mode. Press any button on the control panel.
■ The accessory is not receiving power. Turn the MFP power off. Check that the accessory is
properly seated on and connected to the MFP, without any gaps between the MFP and the
accessory. Turn the MFP power on.
■ The accessory might have been disconnected and reconnected while the MFP power was on.
66.12.99 REINSTALL OUTPUT DEVICE appears on the control-panel display. Reconnect the
cable on the accessory.
■ The job might have stalled between the MFP and the accessory. Processing Job appears on the
control-panel display. Turn the MFP power off and then on.
332 7 Troubleshooting
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