Control panel message Description Recommended action
68.X PERMANENT STORAGE FULL To
continue touch OK
The MFP NVRAM is failing to write. Some
settings that are saved in the NVRAM might
have been reset to the factory defaults.
Printing can continue, but some
unexpected functions might occur if an
error occurred in permanent storage.
■ 68.0 = Onboard-NVRAM failure
■ 68.1 = Memory-DIMM or hard-disk
failure
1 Touch OK to clear the message. If the
message is not cleared, turn the MFP
off, and then turn the MFP on.
2 For 68.0 errors, perform an NVRAM
initialization. See
NVRAM initialization.
3 For 68.1 errors:
● Use the HP Web Jetadmin
software to delete files from the
hard disk.
● Replace the formatter. See
Formatter cover and formatter.
● Reinitialize the hard disk. See
Hard-disk initialization.
● Replace the hard disk. See
Hard
drive.
69.X ERROR To continue turn off then on The duplex printing unit is not functioning. Turn the MFP off, and then turn the MFP on.
79 ERROR To continue turn off then on A critical hardware error occurred. 1 Turn the MFP off, and then turn the
MFP on.
2 If the problem persists, reseat the
firmware memory card.
3 Remove and reinstall the formatter.
4 Upgrade the firmware.
5 Replace the formatter. See
Formatter
cover and formatter.
8X.YYYY EIO ERROR The EIO accessory card has encountered a
critical error.
Try the following actions to clear the
message.
1 Turn the MFP off, and then turn the
MFP on.
2 Turn the MFP off, reseat the EIO
accessory, and then turn the MFP on.
3 Replace the EIO accessory.
4 Replace the formatter. See
Formatter
cover and formatter.
8X.YYYY INTERNAL JETDIRECT ERROR The embedded HP Jetdirect print server
has encountered a critical error.
1 Turn the MFP off, and then turn the
MFP on.
2 If this message persists, see
Network
connectivity problems.
Table 7-2 Control-panel messages (continued)
Control-panel messages 331
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