Control panel message Description Recommended action
66.XY.ZZ OUTPUT DEVICE FAILURE An error occurred in an external paper-
handling accessory.
■ 66.00.15 = The output device was
removed and then replaced while the
MFP power was on.
■ 66.12.01 = Output-lift roller or paddle-
motor error
■ 66.12.02 = Jogger-motor error
■ 66.12.03 = Stapler motor error
1 Turn the MFP power off.
2 Check that the accessory is properly
seated on and connected to the MFP,
without any gaps between the MFP
and the accessory. If the accessory
uses cables, disconnect and reconnect
them.
3 Turn the MFP power on.
4 If this message persists, replace the
output device.
68.X STORAGE ERROR SETTINGS
CHANGED To continue touch OK
One or more MFP settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an
error occurred in permanent storage.
1 Touch OK to clear the message. If the
message is not cleared, turn the MFP
off, and then turn the MFP on.
2 Determine which settings have
changed by printing a control-panel
menu map.
3 Perform an NVRAM initialization. See
NVRAM initialization.
4 Replace the formatter. See
Formatter
cover and formatter.
68.X PERMANENT STORAGE FULL To
continue touch OK
The MFP NVRAM is full. Some settings that
are saved in the NVRAM might have been
reset to the factory defaults. Printing can
continue, but some unexpected functions
might occur if an error occurred in
permanent storage.
■ 68.0 = Onboard-NVRAM failure
■ 68.1 = Memory-DIMM or hard-disk
failure
1 Touch OK to clear the message. If the
message is not cleared, turn the MFP
off, and then turn the MFP on.
2 For 68.0 errors, perform an NVRAM
initialization. See NVRAM initialization.
3 For 68.1 errors:
● Use the HP Web Jetadmin
software to delete files from the
hard disk.
● Replace the formatter. See
Formatter cover and formatter.
● Reinitialize the hard disk. See
Hard-disk initialization.
● Replace the hard disk. See
Hard
drive.
Table 7-2 Control-panel messages (continued)
330 7 Troubleshooting
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