Jams in the envelope-feeder area and the tray 1 area
Table 7-5 Causes of jams in the envelope-feeder area and the tray 1 area
Cause Solution
The pickup roller is dirty or worn. Try cleaning the pickup roller with dry, lint-free paper.
Replace the roller if necessary.
NOTE The pickup roller is part of the printer
maintenance kit.
The gears in the tray 1 (multipurpose tray) assembly might
be worn.
Replace the tray 1 assembly. See Tray 1 assembly.
The pickup solenoid (SL102) in the tray 1 assembly might be
defective.
1 Verify that the connector J79 on the dc controller is
correctly seated. See
DC controller connections.
2 Run the component test to verify that this solenoid is
operating correctly. See
Component test. If the solenoid
is not activated during the test, replace it.
The dc controller might be defective. Replace the dc controller.
Jams in the tray 2 area and the optional 500-sheet feeder areas
Table 7-6 Causes of jams in the tray 2 area and the optional 500-sheet feeder areas
Cause Solution
The cassette pickup roller, separation roller, or feed rollers
might be dirty or worn.
Clean the rollers by using dry, lint-free paper.
If the problem persists, replace the rollers.
The gears in the paper-pickup-drive assembly might be
damaged.
Replace the paper-pickup-drive assembly.
The gears in the cassette drive assembly might be damaged. Replace the gears.
The tray 2 pickup-solenoid (SL101) might be damaged. 1 Verify that the connector J92 on the dc controller is
correctly seated. See
DC controller connections.
2 Run the component test to verify that this solenoid is
operating correctly. See
Component test. If the solenoid
is not energized during the test, replace it.
The feed-roller clutch (CL101) might be defective. 1 Verify that the connector J89 on the dc controller is
correctly seated. See
DC controller connections .
2 Run the component test to verify that this clutch is
operating correctly. See
Component test. During the
component test, remove the cover for the envelope-
feeder slot. If the clutch is operating correctly, the white
rollers that are inside this opening are rotating. If the
rollers are not rotating, replace the clutch.
358 7 Troubleshooting
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