Specks or dots
NOTE Specks might appear on a page after a jam has been cleared. Print two or three more
pages and see if the specks disappear.
Table 7-15 Specks or dots
Possible cause Solution
1 The interior of the MFP is dirty. 1 Print a few more pages and see if the problem
corrects itself.
2 Clean the inside of the MFP.
3 Process a cleaning page. See
Cleaning the fuser.
2 The print cartridge is damaged. Replace the print cartridge.
3 The media does not meet specifications or is not
stored correctly.
1 Turn over the stack of media in the tray. Also try
rotating media 180 degrees.
2 Check the media type and quality. Replace the
media if it does not meet specifications, and
advise the customer to use the HP-
recommended media and to store it correctly.
See Media specifications.
4 The fuser rollers are worn. Replace the fuser. See Fuser.
5 The static-eliminator teeth are dirty. Clean the static eliminator teeth by using a small
brush compressed air.
6 Poor contact exists between the static-eliminator
teeth and the power supply.
Clean the contacts, if they are dirty. If the problem
persists after cleaning, or the contacts are damaged
or deformed, replace them.
7 The transfer roller is deformed or has deteriorated. Replace the transfer roller. See Transfer roller
8 The engine power supply is defective. Replace the engine power supply. See Engine power
supply.
Image-formation troubleshooting 369
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