Dropouts
Table 7-16 Dropouts
Possible cause Solution
1 The user is printing on the wrong side of the paper.
The label on the ream of paper indicates which side
to print on. The different surface properties of some
papers might cause problems if the paper is loaded
incorrectly.
1 Check the arrow on the paper wrapper. From
tray 1, the MFP prints on the side of the paper
that faces up. From the other trays, the MFP
prints on the side of the paper that faces down.
2 Turn over the stack of paper in the tray. Also try
rotating the stack 180 degrees. Do not fan the
stack.
3 Check the media type and quality. Replace the
media If it does not meet specifications, and
advise the customer to use the HP-
recommended media and to store it correctly.
See
Media specifications.
2 The media surface is too smooth or too rough for
good toner adhesion.
Use media that meets HP specifications See the
HP LaserJet Printer Family Print Media Guide.
3 The transparencies do not meet HP specifications. Use HP-approved transparencies for monochrome
LaserJet printers. See the HP LaserJet Printer Family
Print Media Guide.
4 The operating environment does not meet
specifications.
Make sure that the MFP is installed in an area that
meets the environmental specifications. See
Environmental specifications.
5 The fuser roller is dirty and is lifting part of the image
off of the paper.
Process a cleaning page. Several pages might be
required if the fuser is very dirty.
6 The print cartridge is defective or nearly empty. Replace the print cartridge.
7 The toner-density setting is incorrect. Open the PRINT QUALITY menu at the control panel
and adjust the toner-density setting. Make sure that
EconoMode is off.
8 The fuser setting is incorrect for the media type. Open the CONFIGURE DEVICE menu at the control
panel. Open the PRINT QUALITY submenu, select
370 7 Troubleshooting
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