Data collection
To troubleshoot jams, gather the following information:
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The jam error code on the control-panel display
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The location of the leading edge of media in the paper path
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Was the media in the paper path or the tray when the jam occurred?
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Did the jam occur when the printer was turned on or when media was processing?
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Is the media damaged?
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Where did the damage to the media occur and where in the paper path did the media stop?
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Did the jam occur when using a certain tray?
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Did the jam occur when duplexing?
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Is a particular type of media jamming?
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Are non-HP supplies in use?
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Is media stored correctly, trays overloaded, edges damaged when loading media, or media being
reused?
ENWW Data collection 223
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