Common causes of jams
The printer is jammed.
Cause
Solution
The media does not meet specifications. Use only media that meets HP specifications. See Selecting
print media on page 16.
You are using media that has already passed through a printer
or copier.
Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
The media is skewed. The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together. Remove the media, flex it, rotate it 180°, or flip it over. Reload
the media into the input tray.
NOTE Do not fan paper, which creates static
electricity and can cause paper to stick together.
The media is removed before it settles into the output bin. Reset the printer. Wait until the page completely settles in the
output bin before removing it.
The media is in poor condition. Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the
media.
Remove the top sheet of media. If the media is heavier than
163 g/m
2
(43 lb), it might not be picked from the tray.
The media has rough or jagged edges. Replace the media.
The media is perforated or embossed. Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
The media was not stored correctly. Replace the media in the trays. Media should be stored in the
original packaging in a controlled environment.
226 Chapter 6 Troubleshooting ENWW
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