4. Reinstall the duplexer.
Figure 6-16 Clearing jams from the optional duplexer (4 of 4)
NOTE To prevent jams, make sure that all tray covers are in place.
Solving repeated jams
If jams occur frequently, try the following actions:
●
Check all the jam locations. A piece of media might be stuck somewhere in the printer.
●
Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded
media size, and that the trays are not overfilled.
●
Check that all trays and paper-handling accessories are completely inserted into the printer and
closed. If a tray is open during a print job, a jam might occur.
●
Check that all covers and doors are closed. If a cover or door is open during a print job, a jam might
occur.
●
Try printing to a different output bin.
●
The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
the stack.
●
If you are printing from tray 1, try feeding fewer sheets of media at a time.
●
If you are printing small sizes such as index cards, make sure that the media is oriented correctly
in the tray.
●
Turn over the media stack in the tray. Also, try rotating the stack 180°.
●
Try rotating media to feed through the printer from a different orientation.
●
Check the media quality. Do not use damaged or irregular media.
●
Use only media that meets HP specifications. See
Selecting print media on page 16.
●
Do not use media that has already been used in a printer or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
●
Do not use media with staples or media that has had the staple removed. Staples can damage the
printer and can void warranty.
236 Chapter 6 Troubleshooting ENWW
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