Troubleshooting print-quality problems
This section helps you define print-quality problems and what to do to correct them. To prevent problems,
make sure that the printer is correctly maintained, use print media that meets HP specifications, or run
a cleaning page.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●
Use media that meets HP specifications. See
Selecting print media on page 16.
●
The surface of the media is too smooth. Use media that meets HP specifications. See
Selecting
print media on page 16.
●
The moisture content is uneven, too high, or too low. Use media from a different source or from an
unopened ream.
●
Some areas of the media reject toner. Use media from a different source or from an unopened
ream.
●
Avoid letterhead printed on rough media. Use a smoother, xerographic media.
●
If the media is excessively rough, use a smoother, xerographic media.
●
If the driver setting is incorrect, change the media type setting.
●
If the media that you are using is too heavy for the media type setting, then the toner might not
fuse to the media.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, then verify that the printing environment
is within specifications. See the printer getting started guide for operating-environment specifications.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path.
●
If the printer recently jammed, print two to three pages to clean the printer.
●
If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print three pages to clean the printer. If the problem persists, print and process a cleaning page.
Image-defect examples
Use the examples in the following table to define print-quality problem, and then see the corresponding
reference pages to troubleshoot. These examples identify the most common print-quality problems.
238 Chapter 6 Troubleshooting ENWW
To Next Page
Loading...