Toner smear
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specifications for the printer are being met. (See
Operating-
environment specifications on page 381.)
4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See
Cleaning the paper
path using the printer control panel on page 49.)
5. Replace the print cartridge.
Also see
Loose toner on page 243.
Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. If media is heavy or rough, open the CONFIGURE DEVICE menu at the printer control panel. On
the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are
using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto
the media. (See
Print Quality submenu on page 268.) Set the type of media for the tray you are
using. (See
Selecting print media on page 16.)
2. If you have observed a rougher texture on one side of the media, try printing on the smoother side.
3. Make sure that the environmental specifications for the printer are being met. (See
Operating-
environment specifications on page 381.)
4. Make sure that type and quality of the media meet HP specifications. (See
Selecting print media
on page 16.)
ENWW Troubleshooting print-quality problems 243
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