◦
The memory is full when the user is doing firmware upgrades.
◦
The firmware upgrade file does not support this product.
◦
The upgrade file is invalid or corrupted while doing firmware upgrades.
Recommended action
Refer to the walk-up help for each of these error conditions for specific instructions on resolving the
error.
Unsupported drive installed
Description
A non-supported hard drive has been installed. The drive is unusable by this product.
Recommended action
Replace the unsupported drive.
Unsupported supply in use
Description
A non-supported supply has been installed.
Or, one of the print cartridges is for a different HP product.
◦
10.00.41 (event code): Black toner cartridge
◦
10.10.41 (event code): Cyan toner cartridge
◦
10.02.41 (event code): Magenta toner cartridge
◦
10.03.41 (event code): Yellow toner cartridge
Recommended action
Install the correct supplies for this product. See the parts chapter in the service manual for supply part
numbers.
Unsupported supply installed
Description
The product has one or more HP genuine supplies, designed for a different product, installed. The
product will either shut down or slow down unless the user acknowledges the condition.
Recommended action
Touch the OK button to continue.
322 Chapter 2 Solve problems ENWW
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