Event log message table
Event log message Description Action
30.01.08 The flatbed optical assembly cannot find the
origin notch.
This is an informational message, and no
action is required. If the flatbed optical
assembly cannot find the origin notch on the
flatbed scanner, the scanned image might be
offset on the copied page. The image
displacement will be less then 1 mm or pixel
off.
30.01.41 The formatter lost connections with the
scanner control board or communication was
corrupted.
1. Turn the product off and then on.
2. Reseat the formatter.
3. Upgrade the firmware.
4. Verify that the PCI express cable is
connected to the product and to the
interconnect board/formatter and
scanner control board.
5. Verify the scanner control board has
power.
6. Replace the scanner control board.
7. Replace the formatter.
8. Replace the interconnect board.
9. Replace the whole unit.
30.01.43 Copy processor board memory check failure
during the initial memory check. The copy
processor board resides on the scanner
control board or formatter depending on the
product.
1. Turn the product off and then on.
2. Replace the scanner control board.
3. Replace the formatter.
30.01.44 Scanner firmware error 1. Turn the product off and then on.
2. Replace the scanner control board.
3. Replace the formatter.
30.01.45 General code assert error for the copy
processor board firmware.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. Replace the scanner control board.
4. Replace the scanner assembly.
30.01.46 The firmware cannot find the copy processor
board.
1. Reseat the formatter.
2. Replace the scanner control board or
formatter depending on where copy
processor board is located.
30.03.14 Non-fatal error This is an informational message, and no
action is required.
ENWW
Tools for troubleshooting
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