Event log message Description Action
30.03.20 The copy processor board firmware cannot
communicate with the PCA on the optical
assembly.
1. Turn the product off and then on.
2. Verify the FFC cables between scanner
and scanner control board or formatter
depending on product are connected.
3. Replace the scanner.
30.03.22 The scan module cannot see the illumination
module, or marginal illumination. The optical
assembly is not parked under the calibration
strip.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. Check the service event log for other
scanner errors, and resolve those errors.
4. Check the scan module FFC connection.
5. Replace the scanner.
30.03.23 The calibration stitching label shifted or there
are bad sensors in the scan module.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. Replace the scanner.
30.03.30 The scanner control board cannot
communicate with the flatbed scanner motor.
1. Turn the product off and then on. As the
product turns on, verify the scan head
moves.
2. Verify the drive belt is in the correct
position.
3. Check for a red LED illuminated on the
scanner motor.
4. Check the cable connection to scanner
control board or formatter.
5. Replace the scanner.
6. Replace the scanner control board.
30.03.45 The PCA firmware code controls the motor. 1. Turn the product off and then on.
2. Upgrade the firmware.
3. Replace the scanner control board.
4. Replace the scanner assembly.
31.01.47 ADF was not detected. Cable not attached. 1. Turn the product off and then on.
2. Upgrade the firmware.
3. Check the cables between the ADF and
scanner control board or formatter
depending on the product.
4. Replace the ADF.
5. Replace the scanner control board or
formatter depending on product.
330 Chapter 2 Solve problems ENWW
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