HP LaserJet Enterprise 500 MFP M525 - Solve problems; Solve problems checklist; Troubleshooting process

Document feeder operation (standard model and the M525c model) .............. 58
Deskew operation ..................................................................... 58
Document feeder hinges ............................................................. 59
Stapler .................................................................................................................................. 61
2 Solve problems ............................................................................................................... 63
Solve problems checklist ......................................................................................................... 64
Menu map ............................................................................................................................ 66
Preboot menu options ............................................................................................................. 67
Current settings pages ............................................................................................................ 74
Troubleshooting process .......................................................................................................... 75
Determine the problem source ................................................................................... 75
Troubleshooting flowchart ......................................................................... 75
Power subsystem ..................................................................................................... 76
Power-on checks ...................................................................................... 76
Power-on troubleshooting overview .............................................. 76
Control-panel checks ............................................................................................... 77
Scanning subsystem ................................................................................................ 79
Tools for troubleshooting ......................................................................................................... 80
Individual component diagnostics .............................................................................. 80
LED diagnostics ........................................................................................ 80
Understand lights on the formatter ............................................... 80
Engine diagnostics ................................................................................... 83
Engine-test button ...................................................................... 83
Paper path test ......................................................................................... 85
Paper path sensors test ............................................................................. 85
Manual sensor test ................................................................................... 87
SW501 Cartridge door switch test .............................................. 89
PS8001 Rear door sensor test ..................................................... 90
PS215 Top (Top-of-Page) sensor test ............................................ 91
PS225 Paper width 1 sensor test ................................................. 92
PS2 Fuser output sensor test ........................................................ 93
PS502 Duplexer refeed sensor test .............................................. 94
PS1 Rear bin sensor test ............................................................. 95
PS4 Output bin full sensor test ..................................................... 96
PS8008 Tray 3 Feed sensor ....................................................... 97
PS8008 Tray 4 Feed sensor ....................................................... 98
Tray/bin manual sensor test ...................................................................... 99
PS205 Tray 1 Paper sensor test ................................................. 101
PS3 Tray 2 Paper sensor test ..................................................... 102
SW235 Tray 2 Cassette sensor test ........................................... 103
ENWW vii