Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
2. The control panel should indicate a Ready status. If an error message displays, resolve the error.
3. Check the cables.
a. Check the power and network cable connections between the product and the computer or
network port. Make sure that the connections are secure.
b. Make sure that the cables are not faulty by trying different cables, if possible.
c. Check the network connection.
4. Ensure that the selected paper size and type meet specifications. Also open the Trays menu on the
product control panel and verify that the tray is configured correctly for the paper type and size.
5. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
prints.
a. From the Home screen on the product control panel, scroll to and touch the Administration
button.
b. Open the following menus:
◦
Reports
◦
Configuration/Status Pages
◦
Configuration Page
c. Touch the Print button to print the page.
◦
If the pages do not print, check that at least one tray contains paper.
◦
If the page jams in the product, follow the instructions on the control panel to clear the
jam.
◦
If the page does not print correctly, the problem is with the product hardware.
◦
If the page prints correctly, then the product hardware is working. The problem is with
the computer you are using, with the print driver, or with the program.
114 Chapter 2 Solve problems ENWW
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