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HP LASERJET ENTERPRISE M775dn User Manual

HP LASERJET ENTERPRISE M775dn
554 pages
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LASERJET ENTERPRISE 700 COLOR MFP
Troubleshooting Manual
M775dn M775f M775z M775z+

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HP LASERJET ENTERPRISE M775dn Specifications

General IconGeneral
Printer TypeLaser
FunctionsPrint, Copy, Scan, Fax
Print Speed (Black, A4)30 ppm
Print Speed (Color, A4)30 ppm
Print Speed (Black)30 ppm
Print Speed (Color)30 ppm
Print Resolution600 x 600 dpi
Wireless CapabilityYes
Memory, Standard1 GB
Maximum Memory2 GB
Scan Resolution, OpticalUp to 600 dpi
Copy Speed (Black, Normal Quality, A4)30 cpm
Copy Speed (Color, Normal Quality, A4)30 cpm
Copy Resolution (Black Text)600 x 600 dpi
Copy Resolution (Color Text and Graphics)600 x 600 dpi
Copy Reduce / Enlarge Settings25% to 400%
Processor Speed1.2 GHz
Memory1 GB
Operating System CompatibilityWindows, macOS, Linux
ConnectivityUSB, Ethernet, Wireless
Mobile Printing CapabilityHP ePrint, Apple AirPrint
Hard Disk320 GB
Paper Handling Input, Standard550 sheets
Paper Handling Output, Standard250 sheets
Duplex PrintingAutomatic
Media Sizes SupportedA4
Media TypesPaper, envelopes, labels, cardstock
Scan Speed (Normal, A4)30 ipm
Network ConnectivityEthernet, Wi-Fi
Warranty1 year limited
Weight90 lbs

Summary

Theory of operation

Basic operation

Explains fundamental processes routed through the formatter and host communication.

Formatter-control system

Details formatter responsibilities in sleep mode, data processing, and DC controller coordination.

Engine-control system

Coordinates product functions based on formatter commands, driving key systems.

Laser/scanner system

Forms latent images on photosensitive drums using VIDEO signals from the formatter.

Image-formation system

Forms toner image on photosensitive drum and transfers it to print media.

Pickup, feed, and delivery system

Handles paper movement from input to output, including duplexing.

Scanning/image capture system

Manages scanning operations and captures document images.

Stapler/stacker

Provides stapling and stacking of printed pages, controlled by the formatter.

1x500-sheet paper feeder

An optional paper feeder that supports 500 sheets.

1x500-sheet paper deck

Supports a 1x500-sheet paper deck with a storage cabinet.

3x500-sheet paper deck

Supports a 3x500-sheet paper deck for increased paper capacity.

3,500-sheet high-capacity input (HCI) feeder

Supports a 3,500-sheet paper deck controlled by the HCI controller.

Solve problems

Solve problems checklist

Provides steps to follow when trying to solve a product problem.

Menu map

Allows printing a report of the Administration menu for easy navigation.

Preboot menu options

Allows access to menus for troubleshooting and configuration during initialization.

Cold reset using the Preboot menu

Resets the product to factory defaults via the Preboot menu for troubleshooting.

Current settings pages

Provides a map of user-configurable settings for troubleshooting.

Troubleshooting process

Guides users through diagnosing and resolving product malfunctions.

Determine the problem source

Identifies potential causes and guides troubleshooting steps.

Troubleshooting flowchart

Highlights processes to isolate and solve product hardware problems.

Power subsystem

Covers power-on checks and troubleshooting for power-related issues.

Control-panel checks

Details diagnostic tests for the control panel, including touchscreen and buttons.

Scanning subsystem

Covers the scanner and document feeder systems.

Tools for troubleshooting

Overviews tools and diagnostics for product troubleshooting.

Individual component diagnostics

Focuses on diagnosing individual product components.

LED diagnostics

Explains LED indicators for product status and troubleshooting.

Engine diagnostics

Internal diagnostics for print quality, paper path, and timing issues.

Solve image quality problems

Provides solutions for common image quality issues.

Solve performance problems

Addresses issues related to slow printing or blank pages.

Solve connectivity problems

Addresses issues related to network and USB connectivity.

Service mode functions

Accesses service menus for advanced diagnostics and maintenance.

Solve fax problems

Provides solutions for common fax-related issues.

General fax problems

Lists common fax problems, their causes, and solutions.

Appendix A Service and support

Hewlett-Packard limited warranty statement

Details the terms and conditions of the HP limited warranty.

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement

Specifies the limited warranty for LaserJet toner cartridges.

HP policy on non-HP supplies

Outlines HP's policy regarding the use of non-HP supplies.

HP anticounterfeit Web site

Provides information on verifying HP toner cartridge authenticity.

Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement

Details the limited warranty for specific Color LaserJet kits.

Data stored on the toner cartridge

Explains information collected by the toner cartridge memory chip.

End User License Agreement

Provides the terms and conditions for using the software product.

Appendix B Product specifications

Physical specifications

Details physical dimensions, weight, and specifications of the product.

Power consumption, electrical specifications, and acoustic emissions

Provides information on power consumption and emissions.

Environmental specifications

Details operating environment recommendations and allowed conditions.

Appendix C Regulatory information

FCC regulations

Outlines compliance with FCC rules for Class A digital devices.

Environmental product stewardship program

Information on HP's commitment to environmental stewardship and product design.

Declaration of conformity

Declares product conformity to ISO/IEC and EN standards.

Declaration of conformity (fax models)

Declares product conformity for fax models.

Safety statements

Contains safety information, including laser safety.

Canadian DOC regulations

Compliance with Canadian EMC Class A requirements.

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