6. Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product. The print driver is on the CD that came with the
product, or can be downloaded from this Web site:
www.hp.com/go/
lj700colorMFPM775_software.
7. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
ENWW
Solve problems checklist
115
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