NOTE: Do not try to perform a print/stop test while the product is calibrating, because you might be
required to restart the product. If a jam message displays on the control panel during testing, activate
the door switch.
Component tests
Control-panel tests
From the Home screen on the product control panel, scroll to and touch the Administration button.
●
Troubleshooting
●
Diagnostic Tests
Available control-panel tests
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LEDs: test the LEDs on the control panel.
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Display: sequence through display tests.
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Buttons: tests the keypad and other control-panel buttons.
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Touchscreen: tests the control-panel touchscreen.
For control-panel diagnostics, see Control-panel checks in the product service manual.
Component test (special-mode test)
This test activates individual parts independently to isolate problems.
Each component test can be performed once or repeatedly. If you turn on the Repeat option from the
drop-down menu, the test cycles the component on and off. This process continues for two minutes, and
then the test terminates.
NOTE: The front or side door interlocks must be defeated to run the component tests. Some tests
might require that the ITB and toner cartridges be removed. The control panel-display prompts you to
remove some or all cartridges during certain tests.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Component Test
3. Select the component test options for the test you want to run.
ENWW
Tools for troubleshooting
151
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