Size mismatch in Tray <X> ....................................................... 399
Sleep mode on ....................................................................... 399
Supplies in wrong positions ...................................................... 400
Tray <X> empty: [Type], [Size] ................................................. 400
Tray <X> overfilled .................................................................. 401
Troubleshooting ...................................................................... 401
Type mismatch Tray <X> .......................................................... 401
Unsupported drive installed To continue, touch “OK” ................... 402
Unsupported supply in use OR Unsupported supply installed To
continue, touch “OK” ............................................................... 402
Unsupported tray configuration ................................................. 403
Unsupported USB accessory detected Remove USB accessory ....... 403
USB accessory needs too much power Remove USB and turn off
then on .................................................................................. 403
USB accessory not functional .................................................... 403
Used supply installed To continue, touch “OK” OR Used supply in
use ........................................................................................ 404
Wrong cartridge in <color> slot ................................................ 404
Event log messages ............................................................................................... 405
Print or view an event log ........................................................................ 406
Clear an event log .................................................................................. 406
Clear jams .......................................................................................................................... 407
Jam locations ........................................................................................................ 407
Paper path sensor locations ..................................................................... 408
Auto-navigation for clearing jams ............................................................................ 411
Clear jams in the document feeder .......................................................................... 412
Clear jams in the output bin area ............................................................................ 414
Clear staple jams .................................................................................................. 414
Clear jams in the stapler/stacker ............................................................................. 417
Clear jams in the right door .................................................................................... 419
Clear jams in Tray 1 .............................................................................................. 421
Clear jams in Tray 2 .............................................................................................. 423
Clear jams in the 1 x 500-sheet feeder or the 1 x 500-sheet feeder with cabinet ........... 425
Clear jams in the 3 x 500-sheet feeder .................................................................... 427
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 429
Change jam recovery ............................................................................................ 432
Paper feeds incorrectly or becomes jammed ............................................................................ 433
The product does not pick up paper ........................................................................ 433
The product picks up multiple sheets of paper ........................................................... 433
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 434
Prevent paper jams ................................................................................................ 434
xviii ENWW