Use manual print modes ....................................................................................................... 435
Solve image quality problems ................................................................................................ 439
Image defects table ............................................................................................... 439
Clean the product ................................................................................................................ 445
Print a cleaning page ............................................................................................ 445
Check the scanner glass for dirt or smudges ............................................................. 445
Clean the pickup rollers and separation pad in the document feeder ........................... 448
Solve performance problems ................................................................................................. 450
Solve connectivity problems ................................................................................................... 451
Solve USB connection problems .............................................................................. 451
Solve wired network problems ................................................................................ 451
The product has a poor physical connection. ............................................. 451
The computer is using the incorrect IP address for the product ...................... 451
The computer is unable to communicate with the product ............................ 452
The product is using incorrect link and duplex settings for the network .......... 452
New software programs might be causing compatibility problems ................ 452
The computer or workstation might be set up incorrectly .............................. 452
The product is disabled, or other network settings are incorrect .................... 452
Service mode functions ......................................................................................................... 453
Service menu ........................................................................................................ 453
Product resets ....................................................................................................... 457
Restore factory-set defaults ....................................................................... 457
Restore the service ID .............................................................................. 457
Product cold reset ................................................................................... 458
Format Disk and Partial Clean functions ................................................................... 458
Active and repository firmware locations ................................................... 458
Partial Clean ......................................................................................... 458
Execute a Partial Clean ............................................................ 459
Format Disk ........................................................................................... 459
Execute a Format Disk .............................................................. 460
Solve fax problems ............................................................................................................... 461
Checklist for solving fax problems ........................................................................... 461
What type of phone line are you using? .................................................... 461
Are you using a surge-protection device? .................................................. 462
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 462
Does your phone line have a call-waiting feature? ...................................... 462
Check fax accessory status ..................................................................................... 463
General fax problems ............................................................................................ 464
Use Fax over VoIP networks .................................................................................... 465
Problems with receiving faxes ................................................................................. 466
ENWW xix
To Next Page
Loading...