Step number Verification step Possible problems Solutions
Other devices are connected to the USB port. Disconnect the other devices and try again to
print.
There is a port driver problem in Microsoft
Windows.
Uninstall and then reinstall the device
software. Verify that you are using the correct
installation procedure and the correct port
setting.
If the error persists, contact HP Customer Care. See the support flyer that came in the device
box.
6 Does the device scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.
The cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the correct
installation procedure and the correct port
setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See the support flyer that came in the device
box.
ENWW Problem-solving checklist 73
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