Problem Cause Solution
The product is not answering incoming
fax calls.
The answer mode might be set to
Manual.
If the answer mode is set to Manual, the
product does not answer calls. You have
to start the fax-receiving process
manually.
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting for
your configuration.
The answer-ring pattern feature might be
turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature to
verify that it is set properly.
The fax cord might not be correctly
connected, or the fax cord is not working.
See the Getting Started Guide to check
the installation. Verify that you are using
the fax cord that came with the product.
The product might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds of
silence at the beginning of the message.
Too many devices might be connected to
the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
product works. If not, continue removing
devices one at a time and retry after
removing each one.
The telephone line might not be working. Do one of the following:
●
Increase the volume on the product,
and then press Start Fax on the
control panel. If you hear a dial tone,
the telephone line is working.
●
Disconnect the product from the
telephone jack, and then connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
220 Chapter 6 Solve problems ENWW
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