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Color LaserJet Pro MFP M278
HP Color LaserJet Pro MFP M278 User Manual
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User Guide
Color LaserJet Pro MFP M278-M281
www.hp.com/support/ljM278MFP
2
Table of Contents
Printer overview
13
Printer views
14
Printer front view
14
Printer back view
15
Control-panel view
16
Home screen layout
17
How to use the touchscreen control panel
18
Printer specifications
19
Technical specifications
19
Supported operating systems
19
Mobile printing solutions
21
Printer dimensions
22
Power consumption, electrical specifications, and acoustic emissions
23
Operating environmental range
23
Printer hardware setup and software installation
24
Paper trays
25
Introduction
26
Load paper to the single-sheet slot (Tray 1)
26
Introduction
26
Tray 1 paper orientation
28
Load paper to Tray 2
29
Introduction
29
Tray 2 paper orientation
31
Load and print envelopes
33
Introduction
33
Print envelopes
33
Envelope orientation
34
Load and print labels
35
Introduction
35
Manually feed labels
35
Label orientation
36
Supplies, accessories, and parts
37
Order supplies, accessories, and parts
38
Ordering
38
Supplies and accessories
38
Customer self-repair parts
39
Replace the toner cartridges
40
Introduction
40
Remove and replace the toner cartridges
42
Print
45
Print tasks (Windows)
46
How to print (Windows)
46
Automatically print on both sides (Windows)
46
Manually print on both sides (Windows)
47
Print multiple pages per sheet (Windows)
47
Select the paper type (Windows)
48
Print tasks (OS X)
49
How to print (OS X)
49
Automatically print on both sides (OS X)
49
Manually print on both sides (OS X)
49
Print multiple pages per sheet (OS X)
50
Select the paper type (OS X)
50
Mobile printing
51
Introduction
51
Wi-Fi Direct (wireless models only)
51
Enable or disable Wi-Fi Direct
52
Change the printer Wi-Fi Direct name
52
HP ePrint via email
53
HP ePrint software
54
AirPrint
54
Android embedded printing
55
Use walk-up USB printing
56
Introduction
56
Step one: Access USB files on the printer
56
Step two: Print USB documents
56
Option one: Print documents
56
Option two: Print photos
57
Copy
59
Make a copy
60
Copy on both sides (duplex)
61
Copy on both sides automatically
61
Copy on both sides manually
61
Scan
63
Scan by using the HP Scan software (Windows)
64
Scan by using the HP Easy Scan Software (OS X)
65
Set up the Scan to E-mail feature
66
Introduction
66
Before you begin
66
Method one: Use the Scan to Email Wizard (Windows)
66
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
68
Step one: Access the HP Embedded Web Server (EWS)
68
Step two: Configure the Scan to E-mail feature
68
Step three: Add contacts to the E-mail Address Book
70
Step four: Configure the default E-mail Options
70
Set up the Scan to Network Folder feature
71
Introduction
71
Before you begin
71
Method one: Use the Scan to Network Folder Wizard (Windows)
71
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
73
Step one: Access the HP Embedded Web Server (EWS)
73
Step two: Configure the Scan to Network Folder feature
73
Scan to a USB flash drive
75
Scan to email
76
Scan to a network folder
77
Additional scan tasks
78
Fax
79
Set up to send and receive faxes
80
Before starting
80
Step 1: Identify the phone connection type
80
Step 2: Set up the fax
81
Dedicated phone line
81
Shared voice/fax line
82
Shared voice/fax line with an answering machine
83
Step 3: Configure the fax time, date, and header
84
HP Fax Setup Wizard
84
Printer control panel
85
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
85
Step 4: Run a fax test
86
Send a fax
87
Fax from the flatbed scanner
87
Fax from the document feeder
88
Use speed dials and group-dial entries
88
Send a fax from the software
89
Send a fax from a third-party software program, such as Microsoft Word
89
Manage the printer
91
Use HP Web Services applications (touchscreen models only)
92
Change the printer connection type (Windows)
93
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
94
Configure IP network settings
97
Introduction
97
Printer sharing disclaimer
97
View or change network settings
97
Rename the printer on a network
97
Manually configure IPv4 TCP/IP parameters from the control panel
98
Printer security features
99
Introduction
99
Assign or change the system password using the Embedded Web Server
99
Energy-conservation settings
100
Introduction
100
Print with EconoMode
100
Set the Sleep/Auto Off After Inactivity setting
100
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power
100
Set the Delay Shut Down setting
101
HP Web Jetadmin
102
Update the firmware
103
Method one: Update the firmware using the control panel
103
Method two: Update the firmware using the Firmware Update Utility
103
Solve problems
105
Customer support
106
Control panel help system
107
Restore the factory-set defaults
108
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
109
Change the “Very Low” settings
109
For printers with fax capability
109
Order supplies
110
Printer does not pick up paper or misfeeds
111
Introduction
111
The product does not pick up paper
111
The product picks up multiple sheets of paper
111
The document feeder jams, skews, or picks up multiple sheets of paper
111
Clear paper jams
113
Introduction
113
Paper jam locations
113
Experiencing frequent or recurring paper jams?
114
Clear paper jams in the document feeder
115
Clear paper jams in the single-sheet slot (Tray 1)
118
Clear paper jams in Tray 2
120
Clear paper jams in the rear door and the fuser area
122
Clear paper jams in the duplexer (duplex models only)
124
Clear paper jams in the output bin
126
Improve print quality
128
Introduction
128
Update the printer firmware
129
Print from a different software program
129
Check the paper-type setting for the print job
129
Check the paper type setting on the printer
129
Check the paper type setting (Windows)
129
Check the paper type setting (OS X)
129
Check toner-cartridge status
130
Print a cleaning page
130
Visually inspect the toner cartridge or cartridges
131
Check paper and the printing environment
131
Step one: Use paper that meets HP specifications
131
Step two: Check the environment
131
Step three: Set the individual tray alignment
132
Try a different print driver
132
Check the EconoMode settings
133
Adjust Print Density
133
Calibrate the printer to align the colors
134
Adjust color settings (Windows)
134
Print and interpret the print quality page
134
Resolving print quality problems
136
Introduction
136
Troubleshoot print quality problems
136
Improve copy and scan image quality
144
Introduction
144
Check the scanner glass for dirt and smudges
144
Eliminate lines or streaks when using the document feeder
145
Check the paper settings
145
Check the image adjustment settings
145
Optimize for text or pictures
146
Check the scanner resolution and color settings on the computer
146
Resolution and color guidelines
146
Color
147
Edge-to-edge copying
147
Clean the pickup rollers and separation pad in the document feeder
148
Improve fax image quality
149
Introduction
149
Check the scanner glass for dirt and smudges
149
Check the send-fax resolution settings
150
Check the error-correction settings
150
Check the fit-to-page setting
150
Clean the pickup rollers and separation pad in the document feeder
151
Send to a different fax machine
152
Check the sender's fax machine
152
Solve wired network problems
153
Introduction
153
Poor physical connection
153
The computer is unable to communicate with the printer
153
The printer is using incorrect link and duplex settings for the network
154
New software programs might be causing compatibility problems
154
The computer or workstation might be set up incorrectly
154
The printer is disabled, or other network settings are incorrect
154
Solve wireless network problems
155
Introduction
155
Wireless connectivity checklist
155
The printer does not print after the wireless configuration completes
156
The printer does not print, and the computer has a third-party firewall installed
156
The wireless connection does not work after moving the wireless router or printer
156
Cannot connect more computers to the wireless printer
156
The wireless printer loses communication when connected to a VPN
157
The network does not appear in the wireless networks list
157
The wireless network is not functioning
157
Perform a wireless network diagnostic test
157
Reduce interference on a wireless network
157
Solve fax problems
159
Introduction
159
Fax troubleshooting checklist
159
Solve general fax problems
160
Faxes are sending slowly
160
Fax quality is poor
161
Fax cuts off or prints on two pages
162
Index
163
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HP Color LaserJet Pro MFP M278 Specifications
General
Brand
HP
Model
Color LaserJet Pro MFP M278
Category
All in One Printer
Language
English
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