Problems sending faxes
Problem Cause Solution
The document stops feeding in the
middle of faxing.
The maximum length of a page that you
can load is 381 mm (15 inches). Faxing
of a longer page stops at 381 mm
(15 inches).
Print the document on shorter media.
If no jam exists and less than one minute
has elapsed, wait a moment before
pressing Cancel. If a jam exists, see
Clear jams on page 179. Then, resend
the job.
If the item is too small, it can jam inside
the automatic document feeder (ADF).
Use the flatbed scanner. The minimum
page size for the ADF is 127 x 127 mm
(5 x 5 inches).
If a jam exists, see
Clear jams from the
ADF on page 180. Then, resend the job.
Faxes stop during sending. The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
Your telephone line might not be
working.
Do one of the following:
●
Turn up the volume on the product,
and then press Start Fax on the
control panel. If you hear a dial tone,
the telephone line is working.
●
Disconnect the product from the
jack in the wall, and then connect a
telephone to the jack. Try to make a
telephone call to verify that the
telephone line is working.
A communication error might be
interrupting the fax job.
Change the redial-on-communication-
error setting to On.
The product is receiving faxes but is not
sending them.
If your product is on a PBX system, the
PBX system might be generating a digital
tone that the product cannot detect.
Disable the detect-dial-tone setting.
A poor telephone connection might exist. Try again later.
The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
Your telephone line might not be
working.
Do one of the following:
●
Turn up the volume on the product
and press Start Fax on the control
panel. If you hear a dial tone, the
telephone line is working.
●
Disconnect the product from the
telephone jack and connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
Outgoing fax calls continue to be dialed. The product automatically redials a fax
number if the redial options are set to
On.
To stop the redials while the product is
dialing, press Cancel.
222 Chapter 6 Solve problems ENWW
To Next Page
Loading...